Everything you need to know about accounts, payments, security, and gaming — all in one place. Can't find what you're looking for? Our support team is always here to help.
Updating your profile information on Sona100 is simple. Just follow the steps below:
Important: Changing your mobile number can take up to 15 minutes to process. For security reasons, withdrawals will be disabled for 24 hours after the change. If you run into any issues, contact support.
Enabling Two-Factor Authentication (2FA) on sona100 adds an extra layer of security to your account. To turn it on:
With Two-Factor Authentication enabled, no one can access your account without your phone — even if they know your password. sona100 strongly recommends keeping it active.
On Sona100, primarily Decimal Odds is used, as it is the most straightforward to understand.
How to read Decimal Odds: Simply multiply the odds by your stake to get your total return.
The higher the odds, the lower the chance of winning — but the bigger the reward. Odds 2.00 A win pays double your stake.
In Sona100 settings, you can switch the odds format from Decimal to Fractional or American. For beginners, Decimal is the easiest to follow.
Sona100 hosts tournaments and leaderboard competitions every week and on special occasions. How to participate:
Reward Type:
Full terms for each tournament can be found on the individual event page.
To view live match scores and streams on Sona100:
Live Score Updates: Scores refresh automatically every 30 seconds. Push notifications are also available on the sona100 Android app — so you never miss a key moment.
Sona100 offers two options — a temporary break or permanent account closure.
Temporary Suspension (Cooling-Off):
Permanent Closure (Self-Exclusion):
For more information, visit our Responsible Gaming page.
Forgetting your password happens — recovering it on Sona100 takes just 2 minutes.
If you don't receive the OTP: First, check your spam folder. If it's not there, wait 5 minutes and hit "Resend." Still nothing? Reach out via support chat — issues are usually resolved within 5 minutes.
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Sona100 is here for you beyond just FAQs — for any issue, our support system is built with Bangladeshi users in mind.
This Sona100 FAQ page was created with everyday users in mind — members who run into questions big and small while using the platform. Our goal is to help you find answers quickly and solve problems without needing to contact support.
From account management and betting rules to security settings and payment methods — sona100 gets questions on just about everything. This page answers the most frequently asked questions in clear, straightforward language.
Can't find your question? Type a keyword into the search box above. You can also use the category filter to browse questions by topic — Account, Security, Betting, and Support are listed separately.
Sona100 keeps this FAQ regularly updated. Whenever new features or changes are introduced, the relevant Q&As are added here — so it's worth checking back from time to time.
Register on sona100 and start gaming with a welcome bonus.