Data Protection · Our Privacy Commitment

Sona100 Privacy Policy – How Your Information Is Protected

Every piece of information you share with Sona100 is treated as a sacred trust. What we collect, why we collect it, and how we keep it safe — this entire process is laid out clearly here.

Last Updated: January 1, 2026
256-bit SSL
No Sale to Third Parties
Not sold
Your data is never sold to third parties.
Encrypted
All data is transmitted and stored using 256-bit SSL encryption.
Your Controls
You have the right to view, correct, or delete your data at any time.
Minimal Collection
Only the information that is strictly necessary is collected — nothing more.
01

Introduction – Why This Policy Exists

Sona100 believes your privacy is a fundamental right. When you register or use the platform, certain information naturally comes to us. This privacy policy clearly explains what that information is, why it is collected, how it is used, and how you can control it.

Sona100 always aims to communicate in plain, straightforward language. Our goal is not to lose you in legal jargon — it is to make sure you have a clear understanding of everything. Read this page carefully and you will see that Sona100 is a responsible guardian of your data.

Applicability

This policy applies to the Sona100 website, mobile app, and all associated services. By using any Sona100 service, you are considered to have agreed to this policy.

02

What Data We Collect

Sona100 only collects information that is genuinely necessary to provide its services. Requesting or storing data beyond what is needed goes against our policy.

Types of Data Collected & Purpose
Data TypeWhen It Is CollectedPurposeMandatory?
Name & Date of BirthUpon RegistrationIdentity & Age VerificationYes
Mobile NumberUpon RegistrationContact & OTPYes
Email AddressUpon RegistrationNotifications & RecoveryYes
AddressDuring KYCIdentity VerificationWhere Applicable
ID Document PhotoDuring KYCLegal ComplianceWhere Applicable
Payment InformationIn TransactionsDeposit/WithdrawYes
IP Address & DeviceAutomaticSecurity & Fraud PreventionYes
Gaming HistoryIn UseResponsible Gaming MonitoringYes
Cookie DataWhile BrowsingExperience EnhancementOptional

Sona100 never stores your card number or bank password directly. Payment information is processed through the secure systems of the relevant payment gateway providers.

03

How Your Information Is Used

Sona100 uses your information primarily to provide you with the best possible experience. Every use of your data has a clear and legitimate purpose.

  • Account Management: To create, maintain, and secure your account.
  • Payment Processing: To securely process deposit and withdrawal requests.
  • Customer Support: To address your questions and resolve any issues you may have.
  • Responsible Gaming: To detect unusual gaming patterns and provide timely assistance.
  • Fraud Prevention: To keep your account secure and prevent unauthorized activity.
  • Legal Compliance: To comply with applicable laws and regulatory authority guidelines.
  • Notifications: To send you important account-related notifications (only when necessary).
  • Service Improvement: To analyze overall usage patterns and improve the platform.
Marketing Communications

Sona100 does not send promotional messages without your explicit consent. You can turn off marketing notifications at any time from your account settings.

04

Who Your Information Is Shared With

Sona100 never sells your personal data or shares it with advertisers. However, in limited circumstances, it may be necessary to share information with trusted third parties:

  • Payment Gateway: Payment providers such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
  • KYC Verification Services: Internationally recognized third-party services may be used for identity verification.
  • Legal Obligation: Information may be disclosed in accordance with a court order or government directive.
  • Fraud Prevention: In cases of serious fraud, the relevant authorities may be notified.

Whenever Sona100 shares data with a third party, it ensures that party adheres to equally rigorous privacy standards. Data protection terms are explicitly included in all agreements with them.

05

Cookies & Tracking Technologies

Sona100 uses cookies on its website to ensure a smooth browsing experience. Cookies are small text files stored in your browser.

Essential Cookies
Required to run login sessions, security functions, and core platform features. These cannot be disabled.
Analytics Cookies
To understand how many people visit each page — without identifying individuals.
Preference Cookies
To remember your language and display preferences.
Advertising Cookies
Sona100 does not use cookies from external advertising networks.

You can disable optional cookies at any time through your browser settings. Please note that turning off certain cookies may affect the functionality of some website features.

06

Our Security Measures

Sona100 uses industry-leading technical and administrative measures to protect your data. Rather than relying on a single layer of protection, multiple security layers work together.

Level 1
Transport Encryption (TLS/SSL)
All data exchanged between your browser and sona100 servers is encrypted with 256-bit SSL. When you see the padlock icon, your connection is secure.
Level 2
Database Encryption
Sensitive data stored on our servers (such as password hashes and identity documents) is separately encrypted.
Level 3
Two-Factor Authentication (2FA)
OTP verification at login, with additional verification triggered for any suspicious login attempts.
Level 4
Real-Time Monitoring
Our automated system operates 24/7 to detect unusual activity and trigger immediate alerts.
Level 5
Staff Training & Access Controls
Only authorized staff can access specific data, and all access is logged.
Stay Alert

Sona100 will never ask for your password or OTP via email or SMS. If anyone claims to be from Sona100 and requests this, it is a scam — report it immediately to [email protected].

07

Your Data Rights

You have full control over your personal data on sona100. You may exercise any of the following rights at any time:

Right to Access Your Data
You may request details of what information Sona100 holds about you. Contact our support team and you will receive a response within 30 days.
Right to Rectification
If any of your information is incorrect or outdated, you may request a correction. Most details can be updated directly from your account settings.
Right to Erasure
If you wish to close your account, you may request that your data be deleted. However, certain information may need to be retained for a specified period due to legal obligations.
Right to Data Portability
You may request an export of your gaming history and account data in a portable format (CSV/JSON).
Right to Restrict Processing
You may ask us to limit how your data is used for specific purposes — for example, opting out of all marketing communications entirely.

To exercise any of the rights listed above, email us at [email protected] or reach out via live chat.

08

How Long Your Data Is Retained

Sona100 does not retain data longer than necessary. However, certain information must be kept for a specified period for legal and regulatory reasons.

  • Account Information: While account is active + 5 years after closure.
  • Transaction Records: Typically 5–7 years to meet legal obligations.
  • KYC Documents: Up to 5 years, as required by applicable law.
  • Customer Support Contact: Up to 3 years after issue resolution.
  • Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — retained for up to 12 months.
09

Child Protection

Sona100 does not collect information from or provide services to anyone under the age of 18. If a minor creates an account using a false age and this comes to our attention, the account will be immediately closed and all associated data will be deleted.

For Parents

If your child has accidentally used Sona100, please contact us immediately at [email protected]. We will take prompt action.

10

Policy Updates

Sona100 may update this privacy policy from time to time. For any significant changes, you will be notified by email or via an in-platform notification — at least 14 days before the changes take effect.

Minor updates (such as spelling corrections or clarifications) may be made without a separate notification, but the last updated date at the top of the page will always reflect the latest change.

11

Contact & Complaints

If you have any questions about this Privacy Policy or concerns regarding your data, please contact us through the following:

Email
Response within 4–6 hours
Live Chat
Active 24/7
Average Response Time: 2 Minutes

Frequently Asked Questions

Sona100 is built primarily for users in Bangladesh, so the default language is Bangla. The core platform interface — game menus, account settings, and support — is all in Bangla.

If you prefer to browse in English or another language, go to Account Settings → Profile → Language and select your preferred option. Changes take effect immediately.

Games like Live Casino and Galactic Gems are conducted primarily in Bangla, as Sona100's dealers and support team are Bangla speakers.

Minimum bet amounts vary by game on Sona100. Standard slots start from as low as ৳10. High-feature slots like Galactic Gems and Wolf Gold can also be played from ৳10.

Live Baccarat and other table games typically have a minimum bet of ৳50 – ৳100. For live Sports Betting, the minimum bet starts from ৳20.

Maximum bet limits vary by game and account level. Click the "i" button within any game to view the specific bet limits for that game.

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Your data is secure — play with complete peace of mind

Your privacy is our top priority at Sona100. Join today and enjoy safe, secure gaming.

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