Sona100 Terms & Conditions – Complete Platform Usage Policy

These Terms and Conditions ("Terms") govern the use of the Sona100 platform and all its services. By registering on Sona100 or using any of its services, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

Sona100 reserves the right to update these Terms & Conditions at any time. Any changes will be communicated via registered email or SMS, and the updated date will be noted on the website. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To open an account on Sona100, you must provide accurate and complete information in the registration form. If an account is created using false or incomplete information, Sona100 reserves the right to close that account at any time, and any winnings or bonuses held within it may be forfeited.

During registration, you must provide an active mobile number or email address that belongs to you. A verification code will be sent to confirm it after account creation. Before processing any large withdrawal, Sona100 may require you to complete KYC (Know Your Customer) verification.

• Creating more than one account under the same identity is strictly prohibited.
• Multiple accounts cannot be operated from the same device or IP address within the same household.
• It is your responsibility to keep your account password confidential.
• Sharing or selling your account to another person is strictly prohibited.

Sona100 is exclusively for adults aged 18 and above. Use of this platform by minors is strictly prohibited. Sona100 reserves the right to verify the age of any account holder, and if underage use is confirmed, the account will be closed immediately.

Anyone who has previously self-excluded from Sona100 is not permitted to open a new account. Opening a new account during an active self-exclusion period is a policy violation and will result in all winnings being voided.

Deposits on Sona100 can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Minimum deposit amounts and transaction limits vary by payment method and can be found in the Cashier section of the platform.

Before submitting a withdrawal request, ensure your account is fully verified. Bonus funds can only be withdrawn after the associated wagering requirements have been met. Sona100 complies with anti-money laundering regulations and reserves the right to hold and review any suspicious transactions.

• Withdrawals can only be made to the same payment method used for the deposit.
• Mobile banking withdrawals are typically processed within 5–30 minutes.
• Bank transfers are completed within a maximum of 24 business hours.
• Sona100 may request additional documents for verification purposes.
• Multiple large withdrawal requests made on the same day may each be subject to individual review.

All bonus offers on Sona100 are subject to specific terms and conditions. From welcome bonuses to referral rewards, every offer carries a wagering requirement that must be met before any winnings can be withdrawn.

• Upon claiming a bonus, a wagering requirement of generally 20–30x the bonus amount must typically be completed.
• Every bonus has an expiry date — if the wagering requirements are not met before it expires, the bonus will be forfeited.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted by the promotion.
• Sona100 reserves the right to cancel bonuses if fraud or a breach of terms is suspected.
• A maximum withdrawal limit may apply to winnings generated from bonus funds.

All games on Sona100 comply with internationally recognised technical standards. Each game has its own rules, which are displayed before the game begins. If a technical error results in an incorrect payout, Sona100 reserves the right to correct the amount.

In live games, the dealer's decision is final unless a clear technical error can be proven. If a game is interrupted due to a loss of internet connection, Sona100 will attempt to restore the game to its last known state.

• Exploiting any software glitch or bug in a game to gain an unfair advantage is prohibited.
• In Sports Betting, if a match is cancelled, the bet will be refunded.
• Unusual betting patterns may be subject to investigation.

The following activities are strictly prohibited on Sona100 and may result in account closure and forfeiture of any funds held:

• Using the platform for money laundering or any illegal financial activity.
• Using software bots, scripts, or automated systems to play games.
• Attempting to manipulate game outcomes or colluding with a dealer.
• Placing bets both for and against the same outcome simultaneously to exploit bonus benefits (Bonus Abuse).
• Creating or operating an account using another person's identity.
• Harassing or threatening Sona100 staff.
• Attempting to breach the platform's security systems.

You may close your account at any time. Please withdraw any available balance before doing so, as withdrawing funds from a closed account may be complicated afterwards.

Sona100 reserves the right to temporarily or permanently close any account for the following reasons:

• Violating any provision of these Terms and Conditions.
• Registering with false information.
• Evidence of underage registration.
• Suspicious financial transactions.
• Extended account inactivity (generally 12 months).

The Sona100 platform provides its services on an "as is" basis. Sona100's liability is limited for any direct or indirect losses arising from technical disruptions, server downtime, or issues with third-party services.

Sona100 is not liable for interest, profit loss, or indirect damages. However, we are committed to rectifying any losses directly caused by an error on the platform.

Sona100 reserves the right to modify these terms and conditions at any time. For major changes, members will be notified at least 7 days in advance. Minor changes may take effect without prior notice, but the updated date will always be displayed on the website.

If you have any questions or disputes regarding any provision of these Terms, please contact Sona100 customer support in the first instance. Our support team is available 24/7 and can assist you in Bengali.